Crople Terms of Service

Important for users in the United States: Section 17 contains an agreement to resolve most disputes by individual arbitration, a class-action waiver, and a 30-day arbitration opt-out right. These provisions do not apply where prohibited by law.

1. Agreement and service operator

These Terms of Service (the “Terms”) form an agreement between you and Crople, Inc., a Delaware corporation (“Crople,” “we,” “us,” or “our”). By creating an account, accepting these Terms in the app, or accessing or using Crople, you agree to these Terms. If you do not agree, do not use Crople.

Crople is an 18+ sports-friend matching service that helps adults create profiles, discover nearby or relevant sports partners, send friend requests, chat after connecting, and coordinate sports activities. Crople is not intended to be a dating, escort, compensated-relationship, medical, emergency, venue-management, or professional coaching service.

The “Service” includes the Crople mobile application, public web pages, account and support flows, notifications, backend systems, moderation tools, and related services operated by Crople.

2. Eligibility

You must be at least 18 years old to create or use a Crople account. If applicable law or platform rules require a higher minimum age, you must meet that higher age.

You must:

• have the legal capacity to agree to these Terms;
• provide accurate account, age, and profile information;
• use your own account and not create an account for another person without authorization; and
• not use Crople if we previously suspended or terminated your account, unless we expressly permit you to return.

Crople may restrict, suspend, or terminate an account if we reasonably believe that the user is underage, provided false age information, or creates a safety or legal risk involving a minor.

Crople currently relies on the date of birth submitted during onboarding. The app prevents an under-18 onboarding submission, and Crople's server independently rejects completion when the submitted date of birth does not meet the 18-year minimum. Crople does not currently use identity documents, facial-age estimation, or a third-party age-assurance service. Before store distribution, Crople will also configure and test the applicable Apple and Google age-rating, age-restriction, and minor-blocking controls. Crople may add proportionate age-assurance measures where required by law, platform rules, or a safety risk.

3. Accounts and authentication

You may be required to verify a phone number through Crople’s authentication provider or use another authentication method made available in the app. You are responsible for keeping your device, account access, and recovery channels secure.

You must not sell, rent, transfer, lend, share, automate, or allow another person to use your account. Notify support@crople.app promptly if you believe your account or device has been compromised.

4. Limited licence and Crople property

Subject to these Terms, Crople gives you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for its intended purpose.

Crople and its licensors retain all rights in the Service, including the Crople name, brand, characters, graphics, designs, software, interface, databases, and other materials, except for content owned by users or third parties.

You must not copy, modify, distribute, sell, lease, reverse engineer, scrape, crawl, bypass security controls, create unauthorized derivative works from, or commercially exploit the Service except where applicable law does not permit that restriction.

5. User Content

“User Content” includes profile information, nicknames, photos, bios, friend-request messages, chat messages, reports, support requests, and other material submitted through Crople.

You remain responsible for your User Content. You represent that you have the rights and permissions needed to submit it and that it does not violate these Terms, another person’s rights, or applicable law.

By submitting User Content, you grant Crople a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, transmit, format, adapt for technical delivery, moderate, remove, preserve, and otherwise process that content only as reasonably needed to operate, secure, support, improve, and enforce the Service. This licence ends when the content is deleted from Crople’s active systems, except to the extent limited retention is permitted under these Terms or the Privacy Policy.

Profile information you choose to display may be visible to other Crople users. Do not include information that you do not want other users to see.

6. Community rules and acceptable use

You must follow the Community & Safety Guidelines (https://crople.app/legal/community-safety) and Child Safety Standards (https://crople.app/legal/child-safety), which form part of these Terms.

You must not use Crople to:

• harass, threaten, bully, stalk, exploit, discriminate against, or harm another person;
• post sexual, exploitative, hateful, violent, deceptive, unlawful, or rights-infringing content;
• engage in child sexual abuse or exploitation, grooming, sextortion, trafficking, sexual solicitation of minors, or distribution of child sexual abuse material;
• impersonate another person or misrepresent your identity, age, intentions, qualifications, or affiliation;
• scam, phish, solicit money deceptively, manipulate payments, or promote illegal goods or services;
• spam, scrape, harvest data, operate bots, interfere with the Service, evade enforcement, or create unauthorized accounts; or
• disclose another person’s private information without authorization.

Paid features never allow you to bypass another user’s block or hide, a safety or moderation restriction, the Service’s 18+ eligibility rule, suspended, inactive, or deleted account status, a legal or platform restriction, or any other hard exclusion applied by Crople. As disclosed in the app, Bestie Rush may be shown outside the recipient’s ordinary matching preferences for distance, gender, age range, or sport compatibility, but only where those hard exclusions do not apply.

7. Matching, location, and offline activities

Crople may use sports interests, profile information, approximate distance, activity information, and other settings to organize or display potential sports connections. Crople does not guarantee that you will receive a match, response, friendship, activity invitation, or any particular outcome.

The current MVP uses foreground location when you grant operating-system permission. Crople does not intentionally display your precise GPS coordinates to other users. If you deny or withdraw location permission, some discovery, distance, map, place-selection, or session features may not work.

Crople does not conduct criminal background checks, verify every identity, inspect venues, supervise meetups, or guarantee the truth or safety of profiles, messages, users, venues, activities, or offline interactions unless a specific feature expressly states otherwise.

You are responsible for deciding whether, where, and how to meet another user. Use appropriate public or sports venues, tell someone you trust about a first meeting, arrange your own transport, protect personal information, and leave if a situation feels unsafe. Crople is not an emergency service. Contact local emergency services in an urgent situation.

8. Reporting, blocking, moderation, and appeals

Crople provides tools that may include reporting, blocking, hiding, leaving chats, and contacting support. We may use automated tools and human review to detect or assess potential violations, but we do not guarantee that all content or conduct will be reviewed before or after it appears.

Submitting a report in the app creates a case in Crople's restricted Admin review queue. A Settings report may immediately hide the reported user from the reporter's Home. A Chat report may immediately block the reported user and cancel pending or confirmed appointments in that chat. These are reporter-protection effects, not a finding that a violation occurred or an account sanction. The submission does not automatically email the report or its contents or send it to police or another external reporting organization. Crople separately reviews and decides any account sanction, legally required report, or lawful disclosure. Email sent directly to safety@crople.app uses a separate reporting channel.

Where reasonably appropriate, Crople may investigate reports, preserve relevant evidence, remove content, limit visibility, restrict features, suspend or terminate accounts, prevent re-registration, or report conduct to competent authorities or reporting organizations. We may act without advance notice where needed to protect users, comply with law, preserve evidence, or protect the Service.

Knowingly false, malicious, abusive, or spam reports may themselves violate these Terms.

You may appeal a Crople-issued warning, content removal, feature restriction, suspension, or termination by emailing support@crople.app within 30 days after notice of the action. Use the subject line “Moderation Appeal” and include the phone number or account identifier associated with the account, the action being appealed, and the reason you believe it should be changed.

Crople generally permits one appeal per enforcement decision and aims to provide an initial response within 30 calendar days. This target is not a guarantee. Crople may decline or limit an appeal where the action has already expired, the request duplicates an earlier appeal, the action was taken by another user through blocking or hiding, or disclosure would reasonably risk another person’s safety, privacy, an investigation, evidence preservation, or compliance with law.

9. Paid digital items and Coins

Crople’s paid catalogue presently planned for launch consists only of one-time consumable in-app purchases:

• Bestie Rush packs containing 1, 5, or 12 uses;
• Max Me packs containing 1, 3, or 7 uses;
• Round Refresh packs containing 1, 5, or 12 uses; and
• Coin packs containing 900, 2,700, 6,000, 14,000, or 32,000 Coins.

None of these products creates recurring billing. The purchase screen and the applicable Apple App Store or Google Play confirmation will show the product, quantity, localized price, currency, applicable taxes, and material purchase conditions before you confirm a purchase. The store purchase screen and confirmation control if they differ from a reference price shown elsewhere.

9.1 Store billing and delivery

Purchases made in the iOS or Android app are processed through the applicable Apple App Store or Google Play billing system unless platform rules and applicable law permit another method. Your store account and payment method are charged once for each confirmed purchase.

Crople credits a purchased quantity only after the transaction is verified as completed. A transaction identifier or purchase token may be used only once to credit a purchase. Pending, cancelled, invalid, refunded, or revoked transactions do not create or preserve a right to the related paid balance.

9.2 Paid-feature effects and hard exclusions

The app will describe the material effect, duration or round scope, quantity consumed, and any important limitation before or when a Bestie Rush, Max Me, or Round Refresh unit is used.

Bestie Rush gives a friend request enhanced animation, visual prominence, and priority on the recipient’s Home screen for one round. During that round, it may be shown outside the recipient’s ordinary matching preferences for distance, gender, age range, or sport compatibility. It never bypasses blocks, hides, safety or moderation restrictions, the Service’s 18+ eligibility rule, suspended, inactive, or deleted account status, legal or platform restrictions, or any other hard exclusion applied by Crople. Bestie Rush does not guarantee a response, acceptance, conversation, activity, or offline meeting.

Max Me may increase visual prominence and provide up to five times the ordinary number of eligible profile-placement opportunities for the scope shown in the app. The phrase “up to five times” refers to the maximum allocation of eligible placement opportunities, not five times the actual users, views, requests, matches, responses, or meetings. Actual exposure depends on the number and activity of eligible users, distance and preference settings, blocks and safety controls, demand, and system conditions.

Round Refresh may replace the currently displayed candidate set with a new eligible set when enough eligible candidates are available. If Crople cannot provide the refreshed set described in the app, the unit is not consumed or is restored. Round Refresh does not guarantee that every candidate has never appeared before or that a new set will be available at a particular time, except as expressly stated in the app.

A paid-feature unit is consumed only when Crople’s systems confirm a valid activation or use. If activation fails because of a technical error or an ineligible or unavailable target, Crople may avoid the deduction, restore the unit automatically, reload the valid result, or provide another appropriate correction.

9.3 Coins and virtual items

Coins and unused Bestie Rush, Max Me, and Round Refresh units are limited, personal, non-transferable, non-sublicensable, revocable licences to use digital functionality inside Crople. They are not cash, deposits, electronic money, securities, stored-value accounts, or property redeemable outside the Service. They cannot be sold, exchanged, gifted, transferred between accounts, or redeemed for money.

Purchased Coins and free or promotional Coins do not expire solely because time passes after they have been credited to an active Crople account. A time-limited opportunity to claim a reward may end before the reward is credited. An unclaimed reward is not part of the user’s Coin balance.

When a user holds both purchased Coins and free or promotional Coins, purchased Coins are consumed first.

Coins may be exchanged for virtual items made available in Crople. The app will display the item, its material appearance or effect, the Coin price, and any time, use, or availability condition before the exchange is confirmed. A completed Coin exchange is generally final, subject to mandatory legal and platform rights.

Virtual items obtained with Coins do not expire solely because time passes while the account remains active and the relevant item and Service remain available. Crople may change future catalogue availability or future Coin prices, but a change does not retroactively increase the price of an exchange already completed.

9.4 Price, catalogue, and feature changes

Crople may change future prices, pack quantities, purchase limits, catalogue offerings, feature presentation, or availability. A change applies only to a later purchase or exchange after the revised conditions are displayed.

Crople may reasonably redesign, replace, or discontinue a paid feature or virtual item for legal, security, technical, platform, or operational reasons. If a purchased unused unit or paid value can no longer be provided, Crople may provide an equivalent replacement, restore an affected unit or Coin value, or provide another remedy required by applicable law.

9.5 Refunds and consumer rights

Except where required by applicable law or allowed by the applicable app store, purchases are final and non-refundable. Crople does not provide a discretionary refund or credit merely because you changed your mind, made a mistaken purchase, did not use all units or Coins, partially used a pack, spent Coins, activated a paid item, stopped using Crople, or deleted the app or account.

Refund requests for purchases made through Apple are handled through Apple’s refund process. Refund requests for Google Play purchases are handled through Google Play or Crople as directed by Google’s applicable process. Crople may request an order identifier and account information needed to locate the purchase.

Nothing in this section limits a refund, replacement, re-performance, cancellation, compensation, or other right that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

9.6 Reinstallation, device changes, and synchronization

Bestie Rush, Max Me, Round Refresh, Coin balances, and eligible account-linked virtual items are recorded against the relevant Crople account. If you reinstall the app or change devices and sign in to the same Crople account, the eligible server-recorded balance is automatically re-synchronized.

Because the paid products listed above are consumable purchases, Crople may not provide a separate manual Restore Purchases button for them. Reinstallation, device change, sign-out, or a store restore action does not create a second credit for the same transaction.

9.7 Refund reversals, revocations, and chargebacks

If a payment is refunded, revoked, reversed, charged back, or found invalid, Crople may correct the purchase ledger and recover the value credited for that transaction.

Crople may remove related unused item units or Coins. For a refunded Coin purchase, Crople may deduct an equivalent number of Coins from the user’s remaining Coin balance, including free or promotional Coins, up to the quantity attributable to the refunded transaction.

If the remaining balance is insufficient, Crople may, to the extent permitted by law and proportionate to the refunded value, revoke virtual items or benefits obtained with the refunded Coins, apply a negative Coin balance, offset future Coin credits, or restrict further Coin exchanges or paid-feature purchases until the deficit is resolved.

Crople may restrict or terminate purchase access or an account for fraudulent payment activity, repeated abusive chargebacks, or deliberate payment manipulation. Crople will not penalize a good-faith exercise of a legal or store-provided refund or dispute right merely because the user exercised that right.

10. Third-party services and app stores

Crople relies on third-party infrastructure and platforms, which may include authentication, SMS verification, cloud hosting, maps and places, notifications, diagnostics, web hosting, and app-store services. Third-party services may be governed by their own terms and privacy practices.

Crople includes Google Maps features and content, including maps, place search, and selected-place information. Your use of Google Maps features and content through Crople is subject to the then-current Google Maps End User Additional Terms of Service (https://maps.google.com/help/terms_maps/) and the Google Privacy Policy (https://policies.google.com/privacy).

Apple and Google are not parties to these Terms merely because they distribute the app. Your use of their stores, devices, operating systems, billing, and related services remains subject to their applicable terms.

11. Account deletion, suspension, and termination

You may request account deletion through Settings > Account > Delete account or at https://crople.app/delete-account.

After verification, a deletion request enters a 30-day pending period. Ordinary profile and discovery exposure stops while deletion is pending. Logging back in during that period cancels the deletion request and restores the account to normal status.

Deleting the Crople app does not delete your Crople account and does not create a refund right. During the 30-day pending period, logging back in cancels deletion and restores access to the account and its eligible recorded balances. Before final deletion, Crople will warn that unused Coins, Bestie Rush units, Max Me units, Round Refresh units, and account-linked virtual items will no longer be available. If final account deletion occurs, those balances and licences are forfeited without a cash refund solely because of deletion, except where applicable law or platform rules require a refund or another remedy.

After the pending period, Crople's automated daily finalization process attempts account deletion. Completion may be delayed where a safety report, active restriction, fraud or payment record, legal hold, relational record, or other lawful retention requirement must first be resolved, retained, or de-identified. A delay in finalization does not restore ordinary profile or discovery exposure.

When finalization succeeds, Crople removes account-linked chat threads and messages, invitations, confirmed sessions, support inquiries, purchase orders, and other records configured to be deleted with the account from active Crople systems. Safety reports, fraud records, payment or accounting records, legal holds, and related audit material may block finalization or be retained with access restricted, or retained after the account identifier is removed or replaced, where reasonably necessary and lawful. Deleted data may remain in encrypted disaster-recovery copies for the current backup rotation, generally up to seven days; if a backup is restored, Crople will reapply valid deletion requirements before returning the restored system to ordinary use.

Crople may suspend, restrict, or terminate access where we reasonably believe a user has violated these Terms, creates risk to another person or the Service, or where action is required by law or platform rules. Except where required by law, Crople may withhold details of an enforcement action where disclosure would risk safety, privacy, evidence preservation, fraud prevention, or an investigation.

12. Service availability and changes

Crople may add, change, suspend, or discontinue features. We do not promise that every feature will always be available, error-free, uninterrupted, or available in every location or on every device.

We may provide maintenance, security, or operational updates. You may need to install an update to continue using the Service.

13. Consumer rights and disclaimers

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, right, or remedy that cannot lawfully be excluded or limited.

For Australian consumers, our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with a service, you may be entitled to cancel the service contract and receive a refund for the unused portion or compensation for reduced value, as well as compensation for other reasonably foreseeable loss or damage. For a non-major failure, you may be entitled to have the problem corrected within a reasonable time and, if it is not corrected, to cancel and receive a refund for the unused portion.

Subject to those non-excludable rights, the Service is provided on an “as available” basis. Crople does not guarantee that profiles are accurate, that users are who they claim to be, that another user will behave safely or lawfully, that a venue is suitable, or that the Service will produce a particular result.

14. Limitation of liability

To the fullest extent permitted by law, Crople and its directors, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, including loss of profits, goodwill, opportunity, data, or use, arising from the Service, another user’s conduct, an offline interaction, unauthorized access, or interruption of access, even if advised that such loss was possible.

To the fullest extent permitted by law, Crople’s total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of:

• US$100; or
• the total amount you paid to Crople for the Service during the 12 months immediately before the event giving rise to the claim.

These exclusions and caps do not apply to liability that cannot lawfully be excluded or limited, including liability for fraud or wilful misconduct, death or personal injury to the extent caused by Crople and not lawfully limitable, or remedies available under mandatory consumer or privacy law. Different limits may apply in jurisdictions that do not permit particular exclusions.

15. Narrow user indemnity

To the extent permitted by law, you will be responsible for and indemnify Crople against a third-party claim, loss, or reasonable cost arising directly from your unlawful conduct, your infringement of another person’s rights through User Content, or your material breach of these Terms. This obligation does not apply to the extent the claim was caused by Crople’s own breach, negligence, fraud, or wilful misconduct, and it does not limit any non-excludable consumer right.

16. Governing law

These Terms and any dispute arising from them or the Service are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the U.S. arbitration agreement in Section 17.

This choice of law does not deprive you of mandatory protections that apply in the country, state, or territory where you live. In particular, nothing in these Terms excludes or restricts rights available to Australian consumers under the Australian Consumer Law.

17. Dispute resolution

17.1 Informal resolution first

Before starting arbitration or court proceedings, the party raising a dispute must send a written Notice of Dispute and allow 30 days for informal resolution, unless urgent injunctive relief is reasonably necessary or applicable law does not permit this requirement.

A notice to Crople must be sent to support@crople.app with the subject line “Legal Notice of Dispute” and must include your full name, the phone number or account identifier associated with your account, a description of the facts and legal basis, the relief requested, and a reasonable calculation of any monetary demand. Crople may send a notice to the most recent contact information associated with your account.

The parties will participate in good faith. Information exchanged solely for settlement purposes will be treated as confidential to the extent permitted by law.

17.2 Users outside the United States

For users who live outside the United States, including users in Australia, the U.S. arbitration agreement in Section 17.3 does not apply unless both parties separately agree after a dispute arises.

After the informal process, either party may bring a claim in a court or tribunal that has jurisdiction under applicable mandatory law. Where no mandatory local venue applies, you and Crople consent to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, for claims that are not required to proceed elsewhere.

17.3 Individual arbitration for United States users

If you live in the United States, any dispute not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, except for:

• an individual claim eligible for small claims court;
• a claim seeking urgent temporary or preliminary relief to protect intellectual property, confidential information, security, or prevent unauthorized access;
• a claim covered by the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021 where the claimant elects court; or
• a complaint or proceeding before a government agency that applicable law permits.

The arbitration may be conducted by documents, telephone, or video unless the arbitrator determines an in-person hearing is necessary. The arbitrator may award the same individual relief a court could award, but may not award relief for or against anyone who is not a party to the arbitration. AAA’s consumer fee rules apply, and Crople will pay the administrative and arbitrator fees that AAA rules require the business to pay.

17.4 Jury-trial and class-action waiver for United States users

To the fullest extent permitted by law, you and Crople waive the right to a jury trial and agree that covered disputes will be brought only in an individual capacity, not as a plaintiff or class member in a class, collective, consolidated, representative, or private-attorney-general action. An arbitrator may not combine claims of different users without all parties’ consent.

If the class-action waiver is finally held unenforceable for a particular claim or remedy, that claim or remedy will proceed in court after the arbitrable portions are resolved, unless applicable law requires a different result.

17.5 Arbitration opt-out for United States users

You may opt out of Section 17.3 and Section 17.4 by emailing support@crople.app within 30 days after first accepting these Terms. Use the subject line “Arbitration Opt-Out” and include your full name and the phone number or account identifier associated with your account. Opting out does not affect the rest of these Terms.

17.6 Court venue for non-arbitrable United States claims

Any U.S. claim that is not subject to arbitration or small claims court must be brought exclusively in the state or federal courts located in New Castle County, Delaware, and each party consents to personal jurisdiction and venue there, except where applicable law requires another venue.

17.7 Severability of dispute terms

If part of this Section 17 is unenforceable, the remaining provisions continue to apply to the fullest extent permitted by law, except that if the prohibition on class arbitration is unenforceable and cannot be severed, the agreement to arbitrate that proceeding will not apply.

18. Changes to these Terms

Crople may update these Terms as the Service, law, or platform requirements change. We will post the updated version at the Public URL above and update the “Last updated” date. Where required by law or where a change materially affects users, we will provide additional notice or obtain renewed acceptance. Material changes to the liability or dispute provisions will not apply retroactively where prohibited by law.

19. General terms

If a provision of these Terms is invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect.

Crople’s failure to enforce a provision is not a waiver. You may not assign or transfer your account or these Terms. Crople may assign these Terms in connection with a merger, financing, reorganization, sale of assets, or transfer of the Service, provided that mandatory user rights remain protected.

Sections that by their nature should survive termination—including payment obligations, retained-content permissions, disclaimers, liability limits, indemnity, dispute terms, and general provisions—survive account closure.

20. Contact and company information

Service operator: Crople, Inc., a Delaware corporation

Business mailing address: 8 The Green, Suite 24165, Dover, DE 19901, United States

Website: https://crople.app

General support and legal notices: support@crople.app

Privacy inquiries: privacy@crople.app

Safety and child-safety reports: safety@crople.app

© 2026 Crople, Inc. All rights reserved.