Crople Terms of Service

Draft status

This Terms of Service draft is prepared for Crople's mobile app and related services. It must be reviewed before public launch.

**TO BE COMPLETED: legal entity name, business registration number, representative, registered address, governing law details, support email, legal email, effective date.**

1. About Crople

Crople is a sports and social matching service that helps users discover other users, send friend or Bestie Rush requests, chat, plan meetups, view sports facilities, use avatar-based identity features, and receive in-app rewards.

In this document, "Crople," "we," "our," or "us" means **TO BE COMPLETED: legal entity/operator name** . "Service" means the Crople mobile app, related web pages, administrator tools, notifications, and any connected backend services.

2. Acceptance

By creating an account, using Crople, or continuing to access the Service, you agree to these Terms and to any policies linked during onboarding or inside the app, including the Privacy Policy, Location-Based Services Terms, the age requirement and community/safety rules included in these Terms, and applicable consent notices.

If you do not agree, you must stop using the Service.

3. Eligibility

Crople is available only to users who are at least 18 years old. You must provide accurate information during onboarding and must not create an account for another person without authorization.

We may restrict, suspend, or terminate access if we reasonably believe a user is underage, provides false information, abuses the Service, or creates safety or legal risk.

4. Accounts and authentication

Crople may support phone number login, Google sign-in, Apple sign-in, and other account methods. You are responsible for keeping your device and account access secure. You must promptly update your contact information if it changes.

You may not share, sell, transfer, or lend your account.

5. User conduct

You agree not to harass, threaten, impersonate, discriminate against, exploit, spam, scrape, reverse engineer, or otherwise harm users or the Service. You must follow the Community Guidelines and must use reporting and blocking tools responsibly.

6. Meetups and real-world safety

Crople helps users plan sports-related meetups, but Crople does not control users, venues, facilities, weather, transport, or real-world conditions. You are responsible for your own decisions, safety, health, transportation, equipment, and participation.

You should meet in appropriate public or trusted locations, use reasonable caution, and stop participating if something feels unsafe.

7. Location, health, and activity features

Certain features may use location data, device activity, step count, exercise records, or related information only when permitted by the user and the operating system. These features may support meetup planning, nearby discovery, safety, bonus coin goals, and service integrity.

Details are provided in the Privacy Policy, Location-Based Services Terms, and applicable consent notices.

8. Virtual items, coins, rewards, and shop features

Crople may provide coins, bonus coins, avatar costumes, Bestie Rush, Max Me, and other in-app items. Unless expressly stated otherwise, virtual items have no cash value, are not legal tender, and cannot be exchanged outside the Service.

Crople may adjust, suspend, or remove virtual item systems for safety, abuse prevention, legal, operational, or product reasons.

9. User content

You may submit profile information, messages, reports, support inquiries, photos, or other content. You remain responsible for your content. You grant Crople a limited license to host, process, display, moderate, and use your content only as needed to operate, secure, improve, and support the Service.

10. Moderation and enforcement

We may review reports, investigate abuse, restrict features, remove content, suspend accounts, or preserve evidence when necessary for safety, legal compliance, or service integrity.

11. Third-party services

Crople may rely on third-party services such as Supabase, Google, Apple, Firebase, Sentry, Vonage, Google Maps/Places, Vercel, Notion, app stores, analytics or infrastructure providers. Their services may be subject to their own terms and privacy practices.

12. Changes to the Service or Terms

We may update the Service or these Terms. Material changes may be notified in-app, by email, by notice, or by other appropriate method. Continued use after changes means you accept the updated Terms.

13. Disclaimers

The Service is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We do not guarantee uninterrupted availability, perfect matching, user behavior, facility accuracy, meetup outcomes, or third-party service availability.

14. Liability

To the maximum extent permitted by law, Crople is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for harm caused by user conduct, real-world meetups, third-party services, network issues, or force majeure events.

15. Governing law and contact

**TO BE COMPLETED: governing law, jurisdiction, dispute process, legal contact, support contact, operator address.**

For support, contact **TO BE COMPLETED: support email** .

16. Integrated age requirement

Crople is available only to users who are at least 18 years old because the Service includes location-based social discovery, chat, friend requests, Bestie Rush, meetup planning, and features that may lead to real-world encounters.

You must provide accurate birth date or age eligibility information during onboarding. We may restrict, suspend, or terminate account creation, chat, friend requests, meetup features, rewards, virtual items, or account access without prior notice if:

• you are under 18 or we reasonably suspect that you are under 18;
• you provide a false birth date, use another person's information, or try to bypass age checks;
• your conduct creates risk involving minors;
• applicable law, app store policy, or safety standards require or justify restriction.

If we learn that a user under 18 has used the Service, we may deactivate the account and delete related information except where retention is legally required.

17. Integrated community and safety rules

Crople users must respect consent, privacy, safety, and the real-world nature of meetup features. The following conduct is prohibited:

• harassment, threats, insults, hate, discrimination, sexual harassment, stalking, or unwanted repeated contact;
• impersonation, deceptive profiles, false age, false location, false sports purpose, or misleading photos;
• inappropriate conduct, content, conversation, or meetup proposals involving minors;
• scams, phishing, external payment solicitation, investment, lending, gambling, or illegal transaction offers;
• collecting, exposing, or sharing another user's personal information, photos, chats, location, or meetup details without permission;
• obscene, violent, hateful, illegal, or dangerous content or messages;
• automation, bots, scraping, security bypass, or manipulation of rewards, coins, items, location, or health/activity data;
• abuse of reporting, blocking, hiding, support, or moderation systems;
• ignoring another user's refusal, safety, health condition, venue rules, or meetup boundaries.

We may review reports, blocks, hides, support inquiries, automated security signals, and operator evidence. Depending on the severity, we may remove content, restrict features, limit chat/friend/meetup access, revoke rewards, suspend accounts, permanently restrict access, preserve evidence, or cooperate with authorities.

Users should report, block, hide, or contact support when they feel unsafe or uncomfortable. If there is an immediate real-world risk, users should contact local emergency services. Crople is not an emergency, medical, identity verification, or real-world safety guarantee service.

18. Paid products, virtual items, refunds, and restore

When paid shop or paid boost features are enabled, Crople may sell coin packs, boosts, Bestie Rush, Max Me, Round Refresh, or other digital items through Apple App Store or Google Play in-app purchase systems. Paid entry points may remain hidden until the product, billing, verification, refund, restore, and support flow is ready.

Virtual items and coins are usable only inside Crople. They are not cash, deposits, electronic money, prepaid payment instruments, or property rights outside the Service. Unless expressly permitted, they cannot be transferred, sold, redeemed, exchanged, pledged, or traded outside Crople.

When paid products are introduced:

• prices, product names, product IDs, regions, taxes, and purchase units are based on app store product information and the purchase screen;
• purchase success, cancellation, pending state, network failure, duplicate receipts, and failed verification are handled according to Crople server verification and app store policy;
• paid value is granted only after Apple/Google receipt or purchase-token verification succeeds;
• eligible purchases may be restored through restore purchase or support procedures;
• refunds, cancellations, or revocations may adjust granted paid value, remaining paid balance, consumed items, or related ledger records;
• already consumed digital items, spent boosts, completed round refreshes, or used virtual value may be limited from refund or restore where permitted by law and app store policy;
• free grants, event rewards, bonus coins, and operator grants may not be refundable paid value.

Detailed price tables, refund, restore, and support procedures must be added to these Terms or the in-app purchase screen before paid products are publicly enabled.