Delete in the app
ACCOUNT DELETION
Delete your Crople account
Crople is an 18+ sports-friend matching service. Users can request account deletion in the app, and this public URL provides account deletion guidance for users who cannot access the app.
Web request path
Official web deletion channel being provisioned
The official deletion request inbox or form will be activated before public launch and Google Play/App Store submission. Until then, beta or test users should use the in-app deletion flow, in-app Contact Us, or the support channel provided directly by Crople.
How deletion works
- Crople verifies account ownership before scheduling deletion.
- After verification, the account enters a 30-day deletion-pending state.
- Ordinary profile and discovery exposure stops while deletion is pending.
- Logging back in during the pending period cancels deletion and restores the account.
- After 30 days, account data is deleted or de-identified.
- Payment, fraud-prevention, security, report-handling, dispute, tax/accounting, and legal-obligation records may be preserved for the required period.
Information needed for a web request
- Phone number or email used for Crople
- Country code
- Nickname, if known
- Reachable reply email if it differs from the account email
- Optional reason
Do not send
- Password
- OTP or one-time verification code
- Government ID
- Payment card number
- Raw location history
- App auth token
Deletion and retention rules are also described in the Privacy Policy.
View Privacy Policy